Privacy Policy

Last Updated: September 17, 2026 EB & Co. ("EB & Co.," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, place an order, submit a custom order, contact us, or otherwise interact with EB & Co. By using our website, submitting an order, or purchasing products from EB & Co., you agree to the practices described in this Privacy Policy. INFORMATION WE COLLECT We may collect personal information that you provide directly to us, including: • Name • Email address • Phone number • Billing address • Shipping address • Payment and transaction information • Order details and purchase history • Custom-order details, including names, dates, wording, colors, sizes, design preferences, photographs, artwork, logos, and other information you submit • Messages, questions, reviews, and other communications you send to us • Any other information you choose to provide We may also automatically collect certain information when you use our website, including: • Internet Protocol (IP) address • Browser type and device information • Operating system • Pages viewed and actions taken on our website • Date, time, and length of your visit • Referring website or source • Cookie and similar technology information HOW WE USE YOUR INFORMATION EB & Co. may use your information to: • Process, fulfill, and ship your orders • Create personalized and custom products • Communicate with you about your order, account, questions, or requests • Send order confirmations, shipping updates, tracking details, service messages, and customer-support communications • Process payments and help prevent fraudulent transactions • Improve our products, website, services, customer experience, and marketing efforts • Send promotional emails, newsletters, special offers, or updates when permitted by law or when you have chosen to receive them • Respond to legal obligations, enforce our policies, and protect the rights, property, and safety of EB & Co., our customers, and others • Photograph, record, display, and promote completed customized products, with your consent, as described in the "Marketing Use of Customized Products" section below PAYMENT INFORMATION Payments may be processed through third-party payment processors. EB & Co. does not intentionally store complete payment-card numbers or sensitive payment-account credentials on our systems. Payment processors handle your payment information according to their own privacy policies and security practices. We encourage you to review the privacy policy of the payment provider used at checkout. HOW WE SHARE INFORMATION EB & Co. does not sell your personal information for money. We may share information as needed with trusted third-party service providers that help us operate our business, including: • Payment processors • Shipping carriers and fulfillment providers • Website hosting, e-commerce, and technical-service providers • Email, marketing, customer-service, and analytics providers • Professional advisors, such as legal, accounting, or insurance providers • Government authorities or other parties when required by law, legal process, or to protect our rights and safety These providers may use your information only as necessary to perform services for EB & Co. or as otherwise permitted by their own applicable privacy policies. CUSTOM ORDER INFORMATION Information you submit for a custom order may be used to create, personalize, fulfill, package, and ship your product. This information may include names, dates, messages, photos, artwork, designs, logos, colors, sizes, or other customized details. Please do not submit highly sensitive personal information, including Social Security numbers, financial-account information, medical information, or other information that is not necessary to complete your order. EB & Co. may retain custom-order details for customer service, order-history, quality-control, recordkeeping, and future reorder purposes. MARKETING USE OF CUSTOMIZED PRODUCTS (OPTIONAL — WITH YOUR CONSENT) Marketing use of your completed customized product is optional and based on your consent. EB & Co. will photograph, video record, display, repost, share, or use images or videos of your completed customized product for business and marketing purposes only if you give permission, such as by checking the optional marketing-consent box when you place your custom order or by telling us in writing. Declining marketing use will not affect order acceptance, production, pricing, delivery, or customer service. Marketing use may include, but is not limited to, the EB & Co. website, online store, social-media pages, advertisements, promotional materials, email marketing, printed materials, portfolio, product listings, and other business-related marketing channels. EB & Co. will not intentionally share your payment information, shipping address, phone number, email address, or other private order information for marketing purposes. Please understand that a customized product may include visible identifying details, such as names, dates, messages, photographs, business names, logos, school names, team names, or other personalized content. If you consent and EB & Co. photographs or shares the completed product for marketing purposes, those customized details may be visible. If you do not consent, no marketing use will be made of your customized product. If you consent and later change your mind, you may withdraw your permission at any time by notifying EB & Co. in writing. EB & Co. will make reasonable efforts to stop future marketing use, although materials already published or distributed may not always be able to be removed. Separately from marketing consent, and as required to create your order, you confirm that you have the right and permission to provide any names, photographs, artwork, logos, trademarks, messages, or other content submitted to EB & Co. This confirmation is required for every custom order because it concerns your right to submit the content, and it is not marketing permission. For orders containing a photograph, image, name, or other identifying information of a child or minor, the person placing the order confirms that they are the child's parent or legal guardian, or that they have received permission from the child's parent or legal guardian to submit the content and authorize its use as described in this Privacy Policy. EB & Co. reserves the right to decline, remove, or refrain from using any product image or marketing content at its discretion. COOKIES AND SIMILAR TECHNOLOGIES Our website may use cookies, pixels, and similar technologies to help the website function, remember preferences, understand website activity, improve performance, and support marketing efforts. You may be able to control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features or your shopping experience. EMAIL AND MARKETING COMMUNICATIONS If you sign up for marketing communications, you may receive emails about products, promotions, events, updates, or other EB & Co. news. You may opt out of promotional emails at any time by selecting the "unsubscribe" link in the email or by contacting us. Even if you opt out of marketing messages, we may still send transactional or service-related communications, such as order confirmations, shipping updates, and responses to customer-service requests. DATA RETENTION We retain personal information for as long as reasonably necessary to fulfill orders, provide customer service, maintain business and financial records, resolve disputes, comply with legal obligations, enforce agreements, and operate our business. SECURITY EB & Co. uses reasonable administrative, technical, and physical safeguards intended to protect your information. However, no method of transmission over the internet or electronic storage system is completely secure. We cannot guarantee absolute security of your information. CHILDREN'S PRIVACY EB & Co. does not knowingly collect personal information from children under the age of 13 without appropriate consent. If you believe a child has provided personal information to us without appropriate permission, please contact us so we can review and take appropriate action. THIRD-PARTY LINKS Our website may contain links to third-party websites, social-media platforms, payment services, or other external services. EB & Co. is not responsible for the privacy practices, content, or security of those third-party sites or services. Please review their privacy policies before providing personal information. YOUR PRIVACY CHOICES Depending on where you live, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of certain personal information we hold about you. To make a privacy-related request or ask a question about how EB & Co. handles your information, contact us using the contact information listed on our website. We may need to verify your identity before responding to a request. CHANGES TO THIS PRIVACY POLICY EB & Co. may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of the website after changes are posted means you accept the updated Privacy Policy. CONTACT US If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please contact:

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