Return and Custom Orders Policy

RETURN AND CUSTOM ORDERS POLICY EB & Co. takes pride in creating quality made-to-order and custom products. Because many of our items are created specifically for each customer, we handle returns, exchanges, and corrections according to the policy below. CUSTOM ORDERS Custom orders include products that are personalized, customized, made with customer-selected colors, wording, designs, sizes, specifications, or other requested details. Because custom orders are made specifically for you, all custom-order sales are final. Custom orders are not eligible for return, exchange, refund, or cancellation when they are completed as requested and have no defect or error. Please carefully review all spelling, names, dates, colors, sizes, design selections, and other custom details before submitting your order. EB & Co. is not responsible for errors in customer-provided information that was approved or submitted at checkout. DEFECTIVE, DAMAGED, OR INCORRECT ITEMS If your item arrives damaged, defective, incorrect, or materially different from the details confirmed in your order, EB & Co. will work to fix the issue. To request assistance, contact EB & Co. within 7 days of delivery and provide: • Your order number • A clear description of the issue • Clear photos of the item, including the defect, damage, or error • Photos of the shipping package, if the item arrived damaged EB & Co. will review the request and, when the issue is confirmed, may provide a correction, repair, replacement, or other appropriate resolution. The resolution will be determined based on the nature of the issue and product availability. If EB & Co. made an error in completing a custom order, we will correct the item or provide an appropriate replacement at no additional cost to the customer. NON-RETURNABLE ITEMS Unless an item is defective, damaged, or incorrect due to an EB & Co. error, the following items are not eligible for return, exchange, or refund: • Custom or personalized products • Made-to-order products • Items with customer-selected colors, sizes, wording, names, dates, designs, or other specifications • Items that have been used, worn, washed, altered, or damaged after delivery • Sale, clearance, promotional, or final-sale items, unless otherwise required by law ORDER CANCELLATIONS AND CHANGES Because EB & Co. begins preparing made-to-order and custom items soon after an order is placed, cancellation requests or order changes must be submitted as quickly as possible. Once an order has entered production, it may not be changed, canceled, returned, or refunded unless the item is defective, damaged, or incorrect due to an EB & Co. error. CUSTOMER-APPROVED DETAILS Customers are responsible for reviewing and approving all order details before submission. EB & Co. will create custom products based on the information, spelling, artwork, colors, sizing, and specifications supplied by the customer. EB & Co. is not responsible for customer preference changes after production begins, including a change of mind about a design, color, size, wording, or other customization that was submitted or approved by the customer. RETURN SHIPPING If EB & Co. requests that a defective, damaged, or incorrect item be returned, return instructions will be provided. Do not return any item without prior approval from EB & Co. When a return is approved due to an EB & Co. error, EB & Co. will provide instructions regarding return shipping. Shipping costs for returns that are not approved in advance will not be reimbursed. CONTACT US For questions about a return, custom order, replacement, or correction, please contact EB & Co. through the contact information provided on the website. Last updated: September 17, 2026.