Shipping Policy

EB & Co. creates products specifically for each customer. Because our products are made to order, please allow up to 10 business days for your item to be created before it is shipped. MADE-TO-ORDER PROCESSING TIME All EB & Co. products are made to order after payment is received and confirmed. • Please allow up to 10 business days for production and order processing. • Business days are Monday through Friday, excluding holidays. • The 10-business-day production period does not include shipping or carrier transit time. • Production may take longer during new product launches, sales, holidays, or periods of high order volume. • Orders are processed in the order they are received. • Once an order has entered production, changes or cancellations may not be possible. If there is a significant delay beyond the anticipated production timeframe, EB & Co. will contact you using the email address provided at checkout. SHIPPING METHODS AND DELIVERY After your made-to-order product has been completed, packaged, and shipped, you will receive a shipping confirmation email. Shipping options, costs, and estimated delivery timeframes are displayed during checkout based on the shipping destination and items ordered. Delivery estimates begin after the order has been produced and shipped. Carrier delivery estimates are not guaranteed and may be affected by weather, holidays, carrier delays, incorrect addresses, or other circumstances outside of EB & Co.’s control. EB & Co. ships only to locations made available at checkout. Product availability and shipping eligibility may vary by location. SHIPPING ADDRESSES Customers are responsible for entering a complete and accurate shipping address at checkout. Please review your shipping information carefully before submitting your order. EB & Co. is not responsible for packages delayed, lost, returned, or delivered incorrectly because of an incomplete, incorrect, or outdated address provided by the customer. If you need to request an address change, contact EB & Co. as soon as possible. Address changes may not be possible once an order has entered production or has shipped. TRACKING INFORMATION When tracking is available, a shipping confirmation email with tracking details will be sent after your order has shipped. Please allow up to 48 hours after shipment for tracking information to begin updating with the carrier. LOST, STOLEN, OR DAMAGED PACKAGES EB & Co. is not responsible for packages that are lost, stolen, delayed, or damaged after they have been transferred to the shipping carrier. If tracking shows that a package was delivered but you cannot locate it: • Check around the delivery location, mailbox, front desk, and with household members or neighbors. • Contact the shipping carrier to request delivery details or begin a carrier claim, if applicable. • Contact EB & Co. if you need order documentation or assistance with next steps. If a package arrives visibly damaged, contact EB & Co. promptly and provide clear photos of the package, shipping label, and damaged item(s). We will review the situation and determine whether an available resolution applies. RETURNED-TO-SENDER PACKAGES Packages returned to EB & Co. because of an incorrect address, refusal, failure to claim, or another customer-related delivery issue may be reshipped at the customer’s expense. If a refund is approved for a returned package, original shipping charges are nonrefundable. Any applicable return-shipping or handling charges may also be deducted from the refund. INTERNATIONAL ORDERS If international shipping is offered at checkout, customers are responsible for all customs duties, taxes, import fees, brokerage charges, and other charges imposed by the destination country. EB & Co. is not responsible for customs delays or packages that are held, returned, or refused because required duties, taxes, or import requirements were not met. QUESTIONS For questions about an order or this Shipping Policy, please contact EB & Co. through the contact information listed on the website. Last updated: September 17, 2026.